Data Tools
URBGOV
URBGOV is a comprehensive Volunteered Information System that revolutionizes urban governance through systematic integration of community-generated data. The platform enables municipalities to collate, analyze, and spatialize diverse datasets, transforming raw information into actionable intelligence for policy development and resource allocation.
2022 UN-Habitat–Dubai Municipality Award for Good Urban Governance
By bridging the gap between citizens and administrators, URBGOV creates transparent, accountable, and responsive governance frameworks that address the complex challenges of modern urban environments.
Make UrbGov for your city
UrbGov Overview
URBGOV serves as a sophisticated decision-support ecosystem designed for contemporary urban governance challenges. The platform provides intuitive analytical tools that transform complex datasets into clear, actionable insights.
CENT — Citizen Engagement Tool
The Citizen Engagement Tool enables residents to report infrastructure issues, provide feedback on municipal services, participate in urban planning consultations, and track resolution progress in real-time. This digital interface strengthens democratic participation, ensures accountability, and creates a responsive governance ecosystem where citizen voices directly inform policy decisions and service improvements.
InScEnT — Informal Sanitation Workers Engagement Tool
The Informal Sanitation Workers Engagement Tool represents a pioneering initiative in inclusive urban governance, addressing the critical need to formalize and dignify informal workforce contributions to urban sanitation systems.
InScEnT is a mobile-first application that systematically registers informal sanitation workers, documenting their identities, work patterns, service areas, and socioeconomic profiles through structured digital protocols. This comprehensive data collection creates a foundation for evidence-based policy interventions, social protection programs, and integration into formal municipal service frameworks.
By establishing direct communication channels between workers and local governments, InScEnT enhances coordination, improves working conditions, and ensures that sanitation policies reflect ground-level realities and worker perspectives.
Platform Features
Community Mapping
Advanced participatory geospatial mapping tools that enable communities to document resources, identify service gaps, and visualize infrastructure needs for strategic planning and targeted interventions.
Interactive Dashboards
Dynamic visualization interfaces that transform complex multi-source datasets into intuitive graphics, enabling rapid analysis and informed decision-making for all stakeholders.
Mobile Engagement
Field-ready mobile applications (CENT and InScEnT) that facilitate real-time data collection, grievance reporting, and two-way communication between citizens and authorities.
Policy Integration
Evidence-based analytical frameworks that support comprehensive urban programs including sanitation management, water security, affordable housing, and infrastructure development initiatives.